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At Stonarena, we value the trust you place in us. We are committed to providing high-quality products and services, and we strive to make your shopping experience satisfying and secure. This Refund and Cancellation Policy outlines our guidelines for product returns, order cancellations, and refund processing.

Eligibility for Refunds

You are eligible for a full or partial refund if: At Stonarena, we are committed to delivering premium products and services that meet your expectations and reflect our standard of excellence. Our policies are carefully designed to foster transparency, trust, and satisfaction throughout your shopping experience. Whether you are shopping for high-quality natural stones, customized solutions, or design services, we want you to feel confident in your purchase. However, we understand that sometimes things don’t go as planned. That’s why we’ve created a comprehensive Refund, Return, and Cancellation Policy to address such scenarios with clarity and fairness.

• The item was damaged or defective upon delivery.
• You cancelled your order within 2 hours of placement.
• The product delivered is significantly different from the description or specification mentioned.

Cancellation Policy

Orders may be cancelled within 2 hours of placement. Post-dispatch, cancellations are not accepted. For custom orders, cancellation is not allowed after production has started. If your order has not been dispatched or custom processed, we will cancel and refund the full amount to your original payment method.

Return Conditions

• Return request must be raised within 7 days of delivery.
• Product must be unused and in original condition.
• Packaging, tags, and invoice must be intact.

Refund Process

Once your return is received and inspected, your refund will be processed to your original method of payment within 7–10 business days. Refunds may be partial if product condition differs from original delivery. If the product you receive is damaged, defective, or significantly different from the product description, you are eligible for a full or partial refund. This includes

Non-Refundable Items

• Customized or made-to-order products
• Clearance sale items
• Services already rendered

Return Shipping Responsibility

If the issue is from our side (defective/damaged/wrong product), Stonarena will cover return shipping. In all other cases, the customer is responsible for return logistics.

Need Help?

For any support related to refunds, cancellations, or returns, feel free to contact us:

• Email: support@stonarena.com
• Phone:+91 7014891010
• Hours: 24X7 Available

Stonarena reserves the right to modify this policy at any time without prior notice. Please check this page regularly to stay informed.